FAQs

1. How do I place an order?

Simply browse our collections, select your items, add them to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

2. How long does delivery take?

  • Within Egypt: 2–5 business days.

  • International orders: 7–15 business days, depending on the destination.

For full details, visit our Shipping Policy.

3. How much is the shipping cost?

Shipping costs are calculated automatically at checkout based on your location and order weight.

4. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately at zaytonafashion@gmail.com or +20 109 011 6615. Once your order has been processed or shipped, we may not be able to make changes.

5. What is your return and exchange policy?

We accept returns and exchanges within 14 days of purchase, as long as items are unused, unwashed, and in their original condition with all tags attached.

Some items (e.g., intimate apparel, clearance items) are non-returnable.
For full details, visit our Return & Refund Policy.

6. How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number so you can monitor your delivery.

7. Do you ship internationally?

Yes! We ship to select international destinations. Shipping times and costs vary based on location.

8. What if my package is lost or damaged?

If your package is lost or arrives damaged, contact us immediately and we will assist you in resolving the issue with the courier.

9. How can I contact you?

We’re here to help:

Didn’t find your answer?
Reach out to us anytime — we’re always happy to help!