Return & Exchange Policy

At Zaytona Fashion, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Availability: Exchanges are available for all eligible items.
Exchange Period: You can request an exchange within 14 days from the date of purchase.
Conditions:
- Items must be unused, unwashed, and in their original condition.
- All tags and packaging must be intact.
How to Exchange:
- Contact us at zaytonafashion@gmail.com or +20 109 011 6615.
- Provide your order number and details of the item you wish to exchange.
- Ship the item back to us following our instructions.

Return Period: Returns are accepted within 14 days from the date of purchase.
Conditions:
- Items must be unused, unwashed, and in their original condition.
- All tags and packaging must be intact.
Non-Returnable Items:
- Intimate apparel and clearance items cannot be returned.
How to Return:
- Contact us at zaytonafashion@gmail.com or +20 109 011 6615.
- Provide your order number and reason for return.
- Follow the return instructions provided by our team.

Processing Time:
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5–10 business days to your original payment method.
Shipping Costs:
- Original shipping costs are non-refundable.
- Return shipping costs are the customer’s responsibility, unless the return is due to our error.

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card provider; it may take time before the refund is posted.
If you still haven’t received it, reach out to us at zaytonafashion@gmail.com or +20 109 011 6615.